Reference

Terms Conditions for Your Citynow Account

We built Citynow for Bangladesh players who want quick mobile access to live tables, slots and sports markets. These terms explain how your account works, what we expect from you, and how we handle deposits, withdrawals and disputes.

Account eligibilityPayment rulesWithdrawal verificationDispute resolutionRegional availability

Explore the Lobby Read FAQ

Agreement Scope and Jurisdiction

Citynow Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on Citynow, you accept these terms in full. We operate online gaming services for users in regions where local law permits such access; availability depends on your jurisdiction and eligible regions. You confirm you meet the legal age requirement in your area

1
and that you are not restricted from participating in online gaming under local law. Your account is personal to you. Sharing credentials, allowing third-party access, or operating multiple accounts violates this agreement and may result in suspension or closure. We reserve the right to verify your
2
identity, payment sources and location at any time. Deposits via bKash, Nagad, Rocket or bank transfer are processed through our payment partner infrastructure. Withdrawal requests are subject to identity verification and source-of-funds checks. We may decline or delay a withdrawal if we detect suspicious activity, incomplete
3
verification, or a breach of these terms. Game outcomes are determined by certified random number generators or live dealer procedure; we do not alter results. Betting limits, game rules and payout schedules are displayed in the lobby and form part of this agreement. We may update
4
these terms from time to time; continued use of your account after notice of a change constitutes acceptance. For any dispute, you agree to contact our support team first. If resolution cannot be reached, the matter will be handled according to the governing law stated in
5
our contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Get Help with Terms or Account Questions

If you have questions about these terms, your account status, or a specific transaction, our support team is ready to walk you through the details. Reach us by live chat for real-time answers, email for detailed enquiries, or check the FAQ section for common policy questions.

ACCOUNT SAFETY

How We Protect Your Account and Handle Data

Your account security and data handling are governed by these terms and our privacy policy. We use SSL encryption for all transactions, store payment credentials on PCI-compliant partner infrastructure, and never share your personal information with third parties except as required by law or payment processing. You control your password and PIN; we cannot recover funds if you share your credentials with someone else.

Data Encryption

Every login, deposit and withdrawal request travels over an encrypted connection. Your bKash, Nagad or Rocket transaction details are tokenised and stored securely; we do not retain your mobile wallet PIN.

Identity Verification

We may ask for a photo ID, proof of address or a selfie before processing your first withdrawal. This protects you from unauthorised account access and helps us comply with financial regulations in supported regions.

Account Activity Logs

Your account dashboard shows every login, deposit, bet and withdrawal. Check this log regularly. If you spot activity you did not authorise, contact support immediately so we can freeze the account and investigate.

Policy Updates

When we change these terms, we will post a notice in your account inbox and update the version date at the bottom of this page. You have seven days to review the new terms; continued use means acceptance.

Terms & Conditions FAQ

You must be of legal age in your region and located in an area where local law permits online gaming. We verify identity and location during registration or before your first withdrawal.

No. Each person may hold only one Citynow account. Operating multiple accounts violates these terms and will result in closure of all linked accounts and forfeiture of balances.

Use the account recovery link on the login page. We will send a verification code to your registered email or phone. If you cannot access either, contact support with your ID for manual recovery.

Most identity checks complete within a few hours during business days. If we need additional documents, we will email you. Once approved, your withdrawal processes according to the method you chose.

Contact support with your bet ID or game round number. We will review the transaction log and game-provider records. If an error occurred, we will credit your account. Decisions are final after review.

We will notify you via your account inbox before any material change takes effect. Continued use of your account after the notice period means you accept the updated terms.

Reference