Deposit Timing, Withdrawal Verification and Device Access
Most questions we see fall into three groups: how fast a bKash or Nagad deposit reaches your account wallet, what documents we ask for when you request your first withdrawal, and how to pick up where you left off when you switch from phone to desktop. On deposits, the payment clears as soon as your bKash, Nagad or Rocket transaction confirms —
usually under a minute, depending on your provider's processing time. We credit your account wallet the moment we receive the notification from the payment gateway. Withdrawals trigger a verification step the first time: we ask for a photo of your national ID and a selfie holding it, then match your account name to the withdrawal wallet name. That check usually finishes within
a few hours during support hours; once approved, future withdrawals to the same wallet skip the document step. For device access, your account lives on our server, so logging in from a new phone or desktop pulls the same balance, the same game history, and the same promo status — no separate app download required. If you saved your login on one
device, you'll need to enter your phone number and the OTP code on the new one; after that, both devices stay logged in until you sign out. We also get questions about game rules, promo terms and support hours — those answers sit further down this page, grouped by topic so you can jump straight to what you need.
- bKash
- Nagad
- Rocket
- Upay