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How We Handle Your Privacy

We collect what's needed to run your account — login credentials, payment details for bKash, Nagad, Rocket deposits, and session data to keep your lobby secure. Everything stays within our system and partners who process transactions.

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DATA SECURITY

How We Protect Your Information

Your account data sits behind SSL encryption, login sessions expire after inactivity, and payment details for bKash, Nagad, Rocket deposits pass through verified processors so we don't store full wallet credentials. Cookies track your preferences and keep you signed in, and you control those through your browser settings. If you close your account, we archive data for the period local regulations require, then purge it.

Encrypted connections

Every page and API call uses SSL encryption so login credentials, payment identifiers, and session tokens stay secure between your device and our servers. Check the padlock icon in your browser bar.

Cookie control

We use session cookies to keep you logged in and preference cookies to remember language and display settings. You can clear them anytime through your browser, though you'll need to sign in again.

Payment processing

When you deposit via bKash, Nagad or Rocket, transaction details go to the payment processor who clears the transfer. We receive confirmation and credit your balance without storing your wallet PIN or full account number.

Data retention

Active accounts keep records current for support and compliance. Closed accounts archive for the minimum period local law requires, then we delete personal identifiers and leave only anonymised transaction logs for audit purposes.

PRIVACY CONTACT

Reach Us About Your Data

If you need to ask about data collection, request your account information, or raise a privacy concern, our support channels handle those queries the same way they handle withdrawal questions. Live chat gets you a response during active hours, email works for detailed requests with attachments, and the help centre lists common data questions with answers.

Live chat Open the chat bubble in the bottom right corner of any page, tell the agent you have a privacy question, and they'll pull up your account details or escalate to the data team if needed.

Email support Send your request to the support email listed in the contact section with your username and the specific data you want to access, correct, or delete. Responses usually arrive within one business day.

Help centre Browse the privacy and account-security articles for answers to common questions about cookies, session tracking, payment-data handling, and how to update your contact details in account settings.

What This Policy Covers

Citynow Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to Citynow and covers data we collect when you open an account, deposit through bKash, Nagad or Rocket, browse the lobby, or contact support. We gather contact details, payment identifiers, device information, IP addresses, and game-session logs to verify withdrawals, prevent duplicate

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accounts, and keep the platform secure. Cookies track your login state and preferences so you stay signed in across sessions. We share payment data with processors who clear your bKash, Nagad and Rocket transactions, and with compliance partners when local law or eligible-region rules require it.
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We don't sell your data to third parties for marketing. Retention depends on account activity and regulatory requirements — active accounts keep records current, closed accounts archive for the period local law mandates. If you want to request access, correction, or deletion of your data, reach
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our support team through live chat or email with your account username. Availability and enforcement depend on your local law and eligible regions; we update this policy when regulations or platform operations change, and post the revision date at the bottom of this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Privacy Questions

We collect your username, email, phone number, password hash, device type, IP address, and payment identifiers when you deposit through bKash, Nagad or Rocket. Session logs track login times and game activity for security and verification.

Yes. Contact support through live chat or email with your username and ask for a data export. We'll send a file containing your account details, transaction history, and session logs within a few business days.

We share payment details with bKash, Nagad and Rocket processors to clear deposits and withdrawals, and with compliance partners when local law or eligible-region rules require it. We don't sell your data to marketers or unrelated third parties.

Open account settings, select close account, and confirm. We'll archive your data for the period local regulations mandate, then delete personal identifiers. Transaction logs stay anonymised for audit purposes as required by financial rules.

We use session cookies to keep you logged in and preference cookies for language and display settings. You can disable cookies in your browser settings, but you'll need to sign in each visit and preferences won't save.

Payment data passes through SSL-encrypted connections to verified processors. We don't store your bKash, Nagad or Rocket PIN or full account number — only transaction confirmations that credit your balance and support withdrawal verification.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoBarisal Crash Arena

How We Handle Your Privacy

How We Protect Your Information

Encrypted connections

Cookie control

Payment processing

Data retention

Reach Us About Your Data

Common Privacy Questions

01 What personal data does Citynow collect when I open an account?

02 Can I request a copy of the data you hold about me?

03 Do you share my data with third parties?

04 How do I delete my account and remove my data?

05 What cookies does Citynow use and can I turn them off?

06 How does Citynow protect my payment information?

Privacy Policy

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